ANS-1329 · PROJECT MANAGEMENT
How to Ensure CRM Task Time Tracking Impacts Project Totals in NetSuite?
Proper configuration of CRM task settings is crucial for accurate project profitability and P&L reporting in NetSuite.
Short answer
To accurately track time against CRM tasks and ensure it impacts project totals and P&L details in NetSuite, the 'include CRM tasks on project totals' setting must be enabled *before* any time entries or invoices are created. Changes made after initial time tracking will not retroactively update existing P&L details.
Scenario
Organizations using NetSuite often track time against CRM tasks to monitor project progress and allocate costs. A common challenge arises when these time entries do not correctly reflect in project totals or profit and loss (P&L) statements, leading to inaccurate financial reporting.
Solution
To ensure that time tracked against CRM tasks is accurately included in project totals and reflected in financial reports, the 'include CRM tasks on project totals' setting must be configured correctly. This setting must be enabled *before* any time tracking entries are created or invoices are generated. If this setting is updated after time entries or invoices have already been created, the changes will not retroactively update the existing P&L details. Additionally, labor costs are derived from the employee record. Any modifications to the labor cost on the employee record will only be reflected in subsequent billings, not in previously generated invoices.
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