ANS-1332 · SALES ORDER PROCESSING
How to Unapprove an Approved Sales Order in NetSuite and Its Limitations
Understand the specific conditions under which a NetSuite Sales Order cannot be reverted from an approved status.
Short answer
An approved Sales Order in NetSuite cannot be unapproved if any of its lines have been partially or fully fulfilled, or if any lines have been closed. These conditions prevent the reversal of the approval status, requiring alternative actions if changes are needed.
Scenario
Users attempting to modify or unapprove a Sales Order in NetSuite may encounter restrictions. Once a Sales Order has been approved, its status is generally locked. This can pose a challenge when business processes require a return to a pending approval or open status for further edits.
Solution
An approved Sales Order cannot be unapproved in NetSuite under the following specific conditions: - If one or more lines have been partially or fully fulfilled. - If one or more lines have been Closed.
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