ANS-1347 · ROLES, PERMISSIONS & SECURITY
How to Change a Former NetSuite Employee’s Email Address
Updating an employee's email in NetSuite requires a specific sequence of steps to ensure the change is successfully applied and access is managed.
Short answer
To change a former NetSuite employee's email, first edit the employee record and delete the existing email, removing access if applicable, then save. Re-edit the record, enter the new email, and restore access if needed, then save again. This two-stage process ensures the system correctly updates the email address.
Scenario
Users may encounter difficulties when attempting to update the email address for a former employee within NetSuite, particularly if the previous email was a netsuite.com address. A direct edit might not always take effect, requiring a specific procedure to ensure the change is properly registered in the system.
Solution
The process for successfully changing an employee's email address in NetSuite involves a specific sequence of steps:
Edit the employee record.
On the Email field, delete the existing NetSuite email address.
If the employee currently has access, remove their access before saving.
Click Save.
Click on Edit next to the employee’s name.
Enter the desired new email address in the Email field.
If necessary, restore access for the employee.
Click Save.
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