ANS-1378 · CSV IMPORT & DATA MIGRATION
How to Resolve “Invalid Matrix Option Reference Key” Errors During CSV Import
Learn a simple workaround to prevent common CSV import failures for NetSuite matrix items caused by special characters.
Short answer
When importing matrix item options via CSV, values containing double quotes (") can trigger "Invalid matrixoption reference key" errors. A reliable solution is to replace the double quote character with an alternative string, such as "in", before performing the import.
Scenario
Users attempting to import matrix item options via CSV may encounter errors indicating an "Invalid matrixoptioncustitemX reference key." This issue typically arises when option values contain specific characters, such as double quotes ("), which can interfere with NetSuite's CSV parsing process. For example, an option like "1/8"" might result in an error message.
Solution
NetSuite CSV imports may encounter errors when processing values containing double quotes (") within matrix item options if these characters are not correctly formatted or escaped. For instance, a value such as 1/8" could lead to the error:n
Invalid matrixoptioncustitem6 reference key 1/8”nTo resolve this, it is recommended to replace the double quote character (") with an alternative string, such as in, in the CSV data before importing.
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