ANS-1449 · CUSTOM FIELDS, RECORDS & FORMS

How to Update NetSuite Record Forms and Manage Custom Form Deletion

Understand the implications of deleting custom forms and the methods for bulk updating records to use different forms in NetSuite.

Short answer

Deleting a custom form causes associated records to revert to the standard form for that record type. For bulk updating existing records to a specific new custom form, a CSV import is the recommended method. While direct form duplication within an account is not standard, new forms can be created based on existing ones.

Scenario

NetSuite users often encounter situations where they need to manage custom forms, such as retiring an outdated form or transitioning a large number of records from one custom form to another. Understanding the system's behavior when forms are deleted and the most effective methods for bulk updates is critical for maintaining data consistency and operational efficiency.

Solution

  1. Impact of Deleting a Custom Form:

    When a custom form is deleted, all records that were explicitly configured to use that specific custom form will automatically revert to using the *standard* form for their respective record type. This action does not necessarily redirect them to a 'preferred' custom form if one exists.

  2. Bulk Updating Records to a Different Custom Form:

    To update existing records in bulk to use a *different* custom form, the most effective method is typically a CSV import. This process involves:

    • Exporting the relevant records.
    • Modifying the 'Custom Form' field in the CSV file to specify the desired new custom form's name or internal ID.
    • Re-importing the CSV file using the 'Update' option.
  3. Managing Form Duplication and Replacement:

    If a custom form needs to be modified or replaced while retaining its structure, a new custom form can be created based on an existing one. This allows for iterative development or modification without impacting records currently assigned to the original form. After the new form is created and records are updated via CSV import to use it, the original form can then be deleted if it is no longer required.

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