ANS-1051 · CUSTOM FIELDS, RECORDS & FORMS
Why Is the Class Field Not Available on NetSuite Customer Records?
NetSuite's standard functionality does not include the Class segment directly on customer records.
Short answer
The Class field is not a standard, out-of-the-box segment available directly on NetSuite customer records. Users seeking to categorize customers using classes will find this field absent from default customer forms and configurations.
Scenario
NetSuite users frequently inquire about the ability to assign classes to customer records for enhanced segmentation and reporting. When attempting to locate or enable the Class field on customer forms, it is consistently found to be unavailable within the standard NetSuite interface.
Solution
It is confirmed that the Class field is not available out-of-the-box on NetSuite customer records. This means that NetSuite's default configuration does not provide a native field for directly associating classes with customer entities.
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