ANS-1465 · ACCOUNTING & FINANCIAL CONFIGURATION
Why Is My NetSuite Positive Pay Submission Not Generating Results?
Ensure the 'Maximum Lines' field in your NetSuite Payment File Format is correctly configured to enable successful positive pay file generation.
Short answer
The 'Maximum Lines' field on the Payment File Format must be set to a positive integer. Leaving it blank (default) will prevent the positive pay submission from generating any results. Correctly configuring this field is essential for successful payment file creation in NetSuite.
Scenario
A user is attempting to generate a positive pay submission in NetSuite but is not receiving any output or results. The system appears to process the request, but no payment file is created. This issue prevents the successful transmission of payment data to the bank.
Solution
To resolve the issue where a NetSuite positive pay submission yields no results, the "Maximum Lines" field on the Payment File Format must be configured. If this field is left to its default blank value, the positive pay submission will not function correctly. It is imperative to set this field to a positive integer value to ensure successful generation of the payment file.
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