ANS-1893 · OTHER
Why Are Emails with .exe or .zip Attachments Not Received by Google?
Google's security policies automatically block incoming emails containing specific executable file types, preventing them from reaching the recipient's inbox.
Short answer
Google's email security protocols automatically block incoming messages that contain attachments with .exe files or .zip archives containing .exe files. These blocked emails are not delivered to the recipient's mailbox, nor do they leave any trace, ensuring a secure email environment by preventing potential malware distribution.
Scenario
Users may encounter situations where expected emails are not received, particularly when those emails are known to contain attachments. Despite the sender confirming the email was sent successfully, the recipient's Google mailbox shows no record of the message. This can lead to confusion regarding the email's delivery status and whereabouts.
Solution
Google's email security policies are designed to protect users from malicious content. As part of these measures, Google automatically blocks incoming emails that contain certain types of executable attachments. Specifically:Emails with .exe attachments are blocked.Emails with .zip containing an .exe attachments are blocked.When an email is blocked due to these attachment policies, Google does not provide any traces of these emails in the recipients mail box. This means the email will not appear in the inbox, spam folder, or any other mail folders, making it appear as if the email was never sent or received. This behavior has been verified by testing with various email providers.
Expert NetSuite Support
Need help with this NetSuite issue?
Other consulting and configuration support