ANS-0280 · CUSTOM FIELDS, RECORDS & FORMS
How Does NetSuite Handle Multi-Select Field Values During Duplicate Merges?
When merging duplicate records in NetSuite, multi-select fields are designed to consolidate all unique selections from the original records into the surviving record.
Short answer
When duplicate records containing multi-select fields are merged in NetSuite, the system intelligently combines all unique values from the multi-select fields of both the primary and duplicate records. The resulting merged record will then display a comprehensive list of all selected options, ensuring no data is lost during the consolidation process.
Scenario
Users often encounter situations where duplicate records exist within NetSuite, each potentially containing different selections in multi-select fields. A common concern arises regarding how these multi-select field values are handled when these duplicate records are consolidated. Understanding this behavior is crucial for data integrity and accurate record management.
Solution
When duplicate records are merged in NetSuite, the system processes multi-select fields by consolidating all unique values present in the multi-select fields of both the primary (master) record and the duplicate record. The surviving merged record will then inherit a comprehensive set of all selected options from both original records. This ensures that all relevant data from the multi-select fields is preserved and combined, rather than overwritten or lost, during the duplicate merge operation.
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