ANS-0737 · OTHER
How to Open a New Support Case with NetSuite Support
Learn the two primary methods for initiating a support case with NetSuite, either online through SuiteAnswers or by contacting support via phone.
Short answer
NetSuite support cases can be opened online via SuiteAnswers or by phone. Online, navigate to SuiteAnswers to create a support case. By phone, call the main support line and provide your NetSuite account number for assistance.
Scenario
Users needing assistance with their NetSuite environment often require guidance on the correct procedures for contacting NetSuite Support. This includes understanding both online and phone-based methods for submitting a new support case.
Solution
NetSuite support cases can be initiated through two primary methods: online via SuiteAnswers or by phone.Online Method:1. Navigate to SuiteAnswers.2. Within SuiteAnswers, access the 'Contact Support' section. From there, locate the option to 'Create Support Case' or 'Report a Problem', which may involve interacting with a Virtual Support Assistant.Phone Method:1. Call the NetSuite main support line at 1-877-638-7848.2. When prompted, provide your NetSuite account number. The Gurus Solutions NetSuite account number is 427310.3. To find your specific NetSuite account number, navigate to SuiteAnswers and access the 'Contact Support' page, where the account number is typically displayed.
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