ANS-0765 · CUSTOMER & CRM RECORDS
How to Access the NetSuite Customer Center in Demo Accounts
Users can access the NetSuite Customer Center either through a direct login URL or by utilizing the 'Log In as Customer' feature on a customer record.
Short answer
To log into the NetSuite Customer Center, navigate to your account-specific Customer Center login URL or a standard login page like https://system.netsuite.com/pages/customerlogin.jsp and enter the customer's credentials. Alternatively, administrators can use the 'Log In as Customer' option directly from the customer record within NetSuite.
Scenario
NetSuite users often need to access the Customer Center, especially in demo or testing environments, to verify customer-facing functionalities or troubleshoot issues. This requires understanding the correct methods for logging in as a customer, which differs from standard employee logins.
Solution
To log into the NetSuite Customer Center, users have two primary methods:
Direct Login via URL
Access the Customer Center login page. It is recommended to use your account-specific URL, which can typically be found in your NetSuite Company Information. Alternatively, a standard login page such as
https://system.netsuite.com/pages/customerlogin.jspcan be used. On the login page, enter the customer's account information (email and password) to proceed.Log In as Customer from Record
Navigate to the specific customer record within NetSuite. On the customer record, locate and click the "Log In as Customer" button or link. This action will directly log the user into the Customer Center as that specific customer, bypassing the need to manually enter credentials.
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