ANS-0555 · SUITESCRIPT DEVELOPMENT
How Does NetSuite Handle Email Sending in Production vs. Sandbox Environments?
Understand the distinct behaviors of email delivery in NetSuite's production and sandbox accounts, including key configuration options and exceptions.
Short answer
NetSuite sends emails in both production and sandbox environments, but with different routing rules. Production environments send emails as configured, while sandbox environments redirect them based on email preferences like 'Send Email To (Separate Addresses with Commas)' or 'Send Email to Logged-In User'. Exceptions include security-sensitive emails and domain restrictions for sandbox deliveries.
Scenario
NetSuite users often inquire about the behavior of email sending functionality across different account environments, specifically whether emails are dispatched from sandbox accounts and how their delivery differs from production. This understanding is crucial for testing workflows and ensuring proper communication without unintended external impact.
Solution
Emails are indeed sent from NetSuite. The behavior of email sending is contingent upon the specific NetSuite environment (production or sandbox) and the email rules configured within the account.In a production environment, emails are dispatched as configured, reaching their intended recipients.In a sandbox environment, emails are typically redirected based on the account's email preferences. These preferences can be configured using options such as 'Send Email To (Separate Addresses with Commas)' for routing to specific email addresses, or 'Send Email to Logged-In User'. NetSuite generally recommends utilizing 'Send Email To (Separate Addresses with Commas)' for precise control over sandbox email routing.It is important to note that security-sensitive emails, such as password resets, are always sent to the owner of the email address, irrespective of sandbox email preferences.Additionally, emails sent from a sandbox account may only be delivered to email addresses within the same domain as the sandbox account.
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