ANS-0479 · PRINTING, PDF & EMAIL TEMPLATES
How to Dynamically Add Employee Signatures to NetSuite Case Email Templates?
Leverage FreeMarker syntax within NetSuite email templates to automatically include assigned employee and customer contact details in communications.
Short answer
To dynamically add an employee signature to NetSuite case email templates, utilize FreeMarker syntax. By referencing the `case.assigned` and `customer.assigned` objects, you can automatically populate the assigned employee's first name, phone number, fax, email, and the customer's assigned last name directly into the template, ensuring consistent and personalized communication.
Scenario
Users often need to include the contact information of the assigned employee within email communications sent from NetSuite. Manually entering this information for each email is inefficient and prone to errors. A dynamic solution is required to automatically populate employee details into case-related email templates.
Solution
To dynamically include the assigned employee's signature details in NetSuite case email templates, insert the following FreeMarker syntax directly into the template body. This syntax will automatically populate the specified employee and customer contact information.
${case.assigned.firstName} ${customer.assigned.lastName}
${case.assigned.phone}
${case.assigned.fax}
${case.assigned.email}Expert NetSuite Support
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