ANS-0572 · CUSTOM FIELDS, RECORDS & FORMS
How to Manage and Update Company Addresses in NetSuite
Understand the hierarchy of company address settings in NetSuite, covering system preferences, transaction forms, and PDF templates.
Short answer
NetSuite company addresses are managed across Company Information, Location records, Transaction Forms, and Advanced PDF/HTML Templates. A preference dictates if Location or Company address is used. System changes reflect on printed transactions, as company addresses are not stored directly on transaction records.
Scenario
A NetSuite user needs to update their company's address and ensure the change is reflected consistently across all transactions and printed forms. They are encountering difficulties identifying all potential sources where the address might be configured, leading to inconsistencies.
Solution
To manage and update company addresses in NetSuite, it is crucial to understand the various configuration points. Addresses can be configured directly within transaction forms or hard-coded into Advanced PDF/HTML Templates. Mass updating addresses, including those on Location Records, may have limitations depending on the specific fields and NetSuite's Mass Update tool capabilities.Verifying the source of an address requires checking multiple potential configuration levels:
Setup > Company > Company Information
Setup > Company > Classifications > Locations
Customization > Forms > Transaction Forms
Customization > Forms > Advanced PDF/HTML TemplatesA preference controls whether NetSuite uses the Location or Company address: Navigate to Setup > Company > Printing & Fax and locate the 'Use Location Address On Forms' preference.Unlike customer addresses, which are copied onto transactions, the company address is not stored directly on the transaction record. Therefore, changes to the company address in system settings should reflect on all transactions when they are printed.NetSuite manages company addresses with additional layers of configuration:Billing address: Typically defined on the transaction itself, or sourced from Setup > Company > Classifications > Locations > Address.Shipping address: Sourced from Setup > Company > Classifications > Locations > Address.Return address: Sourced from Setup > Company > Classifications > Locations > Return Address.The specific usage context for each address type may vary based on transaction type and form configuration.
Expert NetSuite Support
Need help with this NetSuite issue?
Custom Fields, Records & Forms consulting and configuration support