ANS-0594 · CUSTOM FIELDS, RECORDS & FORMS
How to Resolve “Items You Have Requested Have Been Deleted” Error in NetSuite
This guide explains how to troubleshoot the NetSuite error "Items you have requested in the record have been deleted since you retrieved the form," often caused by invalid field configurations.
Short answer
The NetSuite error "Items you have requested in the record have been deleted since you retrieved the form" often indicates issues with field configurations or forms. To resolve, investigate custom fields, especially inactive ones, and their values. A diagnostic method involves bundling fields into a separate instance to identify the problematic configuration without disrupting current work.
Scenario
Users attempting to create a new record in NetSuite encounter an error message stating, "Items you have requested in the record have been deleted since you retrieved the form." This issue prevents successful record creation and can arise unexpectedly, often after recent customizations or changes to field configurations.
Solution
When encountering the "Items you have requested in the record have been deleted since you retrieved the form" error, the root cause is frequently traced to issues within field configurations or forms. It is important to note that even fields not actively displayed on the form being used can still impact record creation.
To diagnose and resolve this issue:
Investigate custom fields and forms within the NetSuite environment.
Pay particular attention to fields that may have invalid values, are non-available, or reference deleted/inactive items.
A recommended diagnostic approach involves bundling individual fields and deploying them into a separate NetSuite instance. This method allows for the isolation and identification of problematic field configurations without requiring their deletion or impacting the integrity of the existing production environment.
Expert NetSuite Support
Need help with this NetSuite issue?
Custom Fields, Records & Forms consulting and configuration support