ANS-0620 · CUSTOMER & CRM RECORDS
How to Resolve ‘Unexpected Error’ on NetSuite Online Case Form Submission?
Resolve unexpected errors on NetSuite online case form submissions caused by an incorrectly configured redirect URL.
Short answer
An 'unexpected error' on NetSuite online case form submission, where the case record is still created, is typically caused by an invalid 'Redirect to URL' configured for the form. To resolve this, navigate to the specific online form's 'Set Up Workflow' tab and update the 'Redirect to URL' field with a valid destination.
Scenario
When customers submit an online case form in NetSuite, they may encounter an 'unexpected error' message. Despite this error, the corresponding case record is successfully created within NetSuite. This discrepancy indicates an issue with the form's post-submission behavior rather than the data capture itself.
Solution
The unexpected error encountered during online case form submission, despite successful case record creation, is typically caused by an invalid URL configured for post-submission redirection. To resolve this issue:
Access the specific online case form that is experiencing the error.
Navigate to the 'Set Up Workflow' tab within the form's configuration.
Locate the 'Redirect to URL' field.
Update the 'Redirect to URL' field with a valid destination URL as required.Correcting this URL will eliminate the unexpected error message upon form submission.
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