ANS-1013 · SUITESCRIPT DEVELOPMENT
How to Troubleshoot NetSuite Client Scripts Not Running or Deploying?
Address common NetSuite client script deployment problems by verifying script status, audience, log levels, and browser loading.
Short answer
To resolve NetSuite client script issues, ensure the script is "Released" and deployed to the correct audience. Verify log levels match, check for the script file in browser developer tools, and confirm unique function names. Standard troubleshooting includes clearing cache. For persistent problems, use browser developer tools for advanced debugging.
Scenario
A NetSuite user has developed a client script but finds that it is not executing as expected within the NetSuite interface. Despite the script being saved, its intended functionality is not observed, leading to uncertainty about whether the script is deploying correctly or encountering runtime errors.
Solution
When a NetSuite client script is not running as expected, the issue often stems from deployment configuration. To troubleshoot and resolve these problems, consider the following steps:
Verify Script Status:
Ensure the client script's status is set to "Released" within its script record.
Confirm Deployment Audience:
Check that the script is deployed to the appropriate roles, employees, or groups that require its functionality.
Match Log Levels:
Confirm that the log level configured in the script deployment record matches the log level used within the script itself. This is crucial for identifying if the script is executing and for capturing relevant debug information.
Inspect Browser Developer Tools:
Using browser developer tools (typically accessed by pressing F12), navigate to the 'Sources' or 'Network' tab to verify that the client script file is loaded and visible in the list of active scripts. If the script file is not present, it indicates a deployment issue.
Ensure Unique Function Names:
Confirm that all function names within the client script are unique to avoid conflicts and ensure proper execution.
Perform Standard Cache Clear:
Log out of NetSuite, clear your browser's cache and cookies, and then log back in. This can resolve caching-related issues.
Utilize Advanced Debugging Tools:
If the script still fails to run after checking the above points, leverage built-in browser developer tools for more in-depth debugging, such as setting breakpoints and inspecting variables.
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