ANS-0241 · ROLES, PERMISSIONS & SECURITY
Why Can’t I Select Employees Without Sales Roles on NetSuite Sales Orders?
Explaining NetSuite's default requirement for sales roles when assigning employees to sales transactions.
Short answer
NetSuite's standard behavior dictates that employees selected on sales orders are expected to have an assigned sales role. This is an inherent aspect of the system's design for processing sales-related transactions.
Scenario
Users attempting to assign an employee to a sales order may observe that only employees configured with a sales role are available for selection. This behavior is consistent with NetSuite's default system design.
Solution
The inability to select an employee without a sales role on a NetSuite sales order is consistent with the system's long-standing default behavior. NetSuite is designed to associate employees on sales orders with an active sales role. This is the expected functionality within the platform.
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