ANS-1812 · INVENTORY & ITEM MANAGEMENT
Why is the UPS Integrated Shipping ‘Print Label’ option not downloading the .epl2 file?
Browser compatibility, especially with Firefox, can prevent NetSuite's UPS Integrated Shipping labels from downloading as .epl2 files.
Short answer
If NetSuite's UPS Integrated Shipping 'Print Label' option fails to download the expected .epl2 file, and instead downloads a .nl file, the issue is likely browser-related. This specific problem has been observed with Firefox. To resolve it, switch to a different web browser to initiate the label download and printing process.
Scenario
When utilizing NetSuite's UPS Integrated Shipping feature, users may encounter an issue where selecting the 'Print Label' option does not result in the expected .epl2 file download. Instead, the browser might download an incorrect file type, such as a .nl file, which prevents the label from being sent to the printer. This behavior has been specifically observed when using the Firefox web browser.
Solution
If the UPS Integrated Shipping 'Print Label' option does not download the .epl2 file, and a different file type (e.g., .nl) is downloaded instead, the resolution involves changing the web browser. This specific issue has been identified with Firefox. To resolve the problem, use an alternative browser to perform the label download.
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