ANS-1328 · ROLES, PERMISSIONS & SECURITY
How to Resolve ‘Passwords Don’t Match’ Error When Updating NetSuite Entities
This common issue often stems from browser autofill features interfering with password fields during entity record modifications.
Short answer
The 'Passwords don't match' error in NetSuite typically occurs when browser autofill populates password fields with saved credentials. To resolve this, users should manually clear the password field or disable the browser's password saving preference for NetSuite.
Scenario
Users attempting to modify an entity record in NetSuite may encounter a 'Passwords don't match' error message. This problem frequently arises when the web browser automatically populates password fields, even if the user is not intentionally changing the password for that entity.
Solution
The 'Passwords don't match' error often results from browser autofill functionality. To resolve this:
Manually remove any autofilled content from the password fields on the entity record. Ensure all characters (represented by dots) are cleared.
Alternatively, adjust the browser's preferences to prevent it from saving or autofilling passwords for NetSuite. This will prevent future occurrences of the issue.
Expert NetSuite Support
Need help with this NetSuite issue?
Roles, Permissions & Security consulting and configuration support