ANS-1373 · ROLES, PERMISSIONS & SECURITY
How to Grant Solution Provider Access to Your NetSuite Account
Learn the essential steps for enabling a NetSuite solution provider to access your account for support and implementation.
Short answer
To grant a solution provider access to your NetSuite account, contact NetSuite support. Request the necessary partner access, noting that specific roles and user limits may apply. Ensure the solution provider is accurately identified by their correct email address during this process to facilitate proper setup.
Scenario
Clients often require their NetSuite solution provider or consulting firm to access their NetSuite instance for support, configuration, or implementation tasks. This access is crucial for the provider to perform necessary work directly within the client's environment. Establishing this connection requires specific steps to ensure secure and authorized entry.
Solution
Contact NetSuite support to initiate the process for granting partner access. NetSuite offers various partner access roles, such as the Partner Center role, which may be free, while other partner-specific licenses can have different costs and user limits. Discuss the appropriate access level with NetSuite support.
Ensure that the solution provider is accurately identified by their correct email address. This email is critical for NetSuite to link the appropriate partner access to the correct entity.
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