ANS-0889 · ROLES, PERMISSIONS & SECURITY
How to Restrict Employee Access to Only Their Own Email Communications in NetSuite
NetSuite roles and permissions, including Track Messages and Employee Restrictions, do not inherently support limiting an employee's view to only their own email communications.
Short answer
Directly restricting an employee's view to only their own email communications via standard NetSuite roles or permissions is not natively supported. The 'Track Messages' permission offers granular levels (None, View, Create, Edit, Full) but does not filter by owner. Employee Restrictions apply to records, not the content or visibility of email messages.
Scenario
A common requirement in NetSuite is to limit an employee's access to communication records, specifically allowing them to view only the email messages they have sent or received. Users often seek to achieve this through standard role permissions or employee restrictions. However, the system's native functionalities present limitations in this specific area.
Solution
It is not possible to restrict an employee's access to only their own email communications using standard NetSuite roles and permissions. The 'Track Messages' permission, which governs email functionality, offers granular levels including None, View, Create, Edit, and Full, allowing for control over email usage. However, this permission does not provide a mechanism to filter email visibility based on the message owner or sender. Furthermore, standard Employee Restrictions in NetSuite are designed to apply to records such as transactions, customers, or employees, and do not extend to controlling the content or visibility of individual email messages.
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