ANS-1401 · INVENTORY & ITEM MANAGEMENT
Why Are NetSuite Items Not Displaying in My Web Store?
In NetSuite OneWorld accounts, items may not appear on your web store if their associated subsidiary is not enabled for the website.
Short answer
If items are not displaying in your NetSuite web store despite being marked for web display in a OneWorld account, verify the item's default subsidiary. Then, navigate to the website settings and ensure that the item's subsidiary is checked and enabled for online display on the website's setup tab.
Scenario
In a NetSuite OneWorld account with multiple subsidiaries, users may find that certain items, though marked for display in the web store, do not appear on the website. This issue typically arises when the item's subsidiary configuration does not align with the website's enabled subsidiaries.
Solution
On the Item Record for the item not being displayed, verify the Default Subsidiary that is set up for the item.
Navigate to Commerce > Websites > Website List. Select the relevant website and go to the Setup tab.
On the Setup tab, confirm that the subsidiary assigned to the item record is also checked and enabled online for the website.
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