ANS-1501 · WEB SERVICES & INTEGRATIONS
How to Reset a Salesforce Security Token When the Option is Missing?
Learn how to quickly access the Salesforce 'Reset Security Token' page directly via a URL when the standard setup option is unavailable, ensuring API access.
Short answer
When the "Reset Security Token" option is not visible in Salesforce setup, users can directly navigate to the reset page using a specific URL. This method provides a quick workaround to generate a new security token, which is essential for API integrations and desktop client access, ensuring continued system functionality.
Scenario
Users may encounter situations where the "Reset Security Token" option is unexpectedly absent from their Salesforce setup menu. This absence prevents them from generating a new security token through the standard user interface. A security token is crucial for authenticating API calls and accessing Salesforce via desktop clients, making its reset a critical task for maintaining system integrations.
Solution
When the standard "Reset Security Token" option is unavailable in Salesforce setup, users can directly access the page by navigating to a specific URL.
Replace
*[SalesforceDomainHere]*in the following URL with your organization's specific Salesforce domain.Paste the complete URL into your web browser to access the "Reset Security Token" page directly.
https://*[SalesforceDomainHere]*/_ui/system/security/ResetApiTokenEdit?retURL=%2Fui%2Fsetup%2FSetup%3Fsetupid%3DPersonalInfo&setupid=ResetApiTokenThis direct access allows users to reset their security token even when the option is not displayed in the personal setup menu.
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