ANS-1651 · PRINTING, PDF & EMAIL TEMPLATES
How to Include a User’s Signature in NetSuite Transaction Emails
NetSuite email templates can dynamically insert a user's signature into transaction emails using a specific tag, enhancing personalization.
Short answer
To include a user's signature in NetSuite transaction emails, insert the `${preferences.MESSAGE_SIGNATURE}` tag into the email template. This tag automatically retrieves and displays the sender's configured signature. If no signature is set for the user, the tag will result in an empty space within the email, ensuring a clean appearance without displaying the tag itself.
Scenario
Organizations often require user-specific signatures to be automatically appended to transaction emails sent from NetSuite. This ensures a professional and personalized communication experience for recipients. The challenge lies in dynamically inserting the sender's signature when using standardized email templates within the system.
Solution
To attach a user's signature to transaction emails when an email template is utilized in NetSuite, the following specific tag must be included within the template:
${preferences.MESSAGE_SIGNATURE}This tag is designed to retrieve the signature configured for the user sending the email and insert it into the message. If the sending user does not have a signature defined in their NetSuite preferences, the tag will resolve to an empty space in the email. This ensures that the recipient will not see the tag itself, but rather a blank area where the signature would otherwise appear.
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