ANS-1866 · SALES ORDER PROCESSING
How Does NetSuite Calculate ‘Free If Total Order Is Over’ Shipping?
Understand how NetSuite's 'Free if total order is over' shipping rule evaluates the order amount prior to specific discounts, and explore modern promotion features for flexible free shipping.
Short answer
The 'Free if total order is over' field in NetSuite calculates based on the Total Order Amount Before Discount. This means certain discounts applied to the order itself are not factored into the threshold for free shipping. Modern NetSuite promotion features, such as SuitePromotions, provide automated workarounds for more flexible free shipping rules.
Scenario
A common scenario arises when users configure NetSuite's 'Free if total order is over' shipping rule, expecting it to apply based on the final order amount after all discounts. However, the system's default behavior for this field evaluates the order total differently, leading to unexpected shipping charges.
Solution
The 'Free if total order is over' field in NetSuite is designed to evaluate the Total Order Amount Before Discount. This means that any discounts applied directly to the order items or total will not reduce the amount considered for meeting the free shipping threshold. While this specific field's behavior is consistent with its design, NetSuite's robust promotion features, including SuitePromotions, offer automated solutions for implementing free shipping based on various conditions and order total calculations. These features provide flexible alternatives to manually adjusting shipping costs.
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