ANS-0638 · SALES ORDER PROCESSING
How to Correctly Display Components and Store Values on NetSuite Sales Orders?
When components on a NetSuite sales order do not display or store their intended values, a simple item re-entry can resolve the issue.
Short answer
If components on a NetSuite Sales Order are not displaying correctly or storing their associated values as expected, the most direct solution is to remove the affected item from the transaction and then re-add it. This action typically refreshes the item's properties and ensures proper display and value storage.
Scenario
Users may encounter situations where components associated with an item on a NetSuite Sales Order do not display as expected or fail to store their designated values. This can lead to discrepancies in transaction data and order fulfillment processes.
Solution
To resolve issues with components not displaying or storing values on a NetSuite Sales Order, the recommended action is to perform a re-entry of the affected item. This process involves two steps:
Remove the item that is experiencing display or value storage issues from the Sales Order.
Re-add the same item back to the Sales Order.This action typically forces the system to re-evaluate and correctly render the item's components and their associated values.
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