ANS-0307 · ROLES, PERMISSIONS & SECURITY
How to Grant Knowledge Base Article Publishing Permissions in NetSuite
Ensure users can create and publish knowledge base articles by configuring the correct NetSuite role permissions.
Short answer
To enable users to publish knowledge base articles in NetSuite, navigate to Setup > Users/Roles > Manage Roles. Edit the relevant role and add the 'Knowledge Base' permission, setting its level to 'Full'. This grants the necessary access for content management and publishing.
Scenario
Users attempting to create or publish knowledge base articles in NetSuite may encounter permission errors or find the relevant options unavailable. This typically occurs when their assigned NetSuite role lacks the specific permissions required to manage knowledge base content. Proper permission configuration is essential for enabling content creators to contribute to the knowledge base.
Solution
To enable users to publish knowledge base articles in NetSuite, ensure the 'Support' feature is enabled and then configure the appropriate role permissions.
First, verify that the 'Support' feature is enabled by navigating to
Setup > Company > Enable Features, then selecting theCRMsubtab and checking theSupportbox.Next, to grant the necessary permission for publishing knowledge base articles, navigate to
Setup > Users/Roles > Manage Roles.Locate and edit the specific role that requires this permission.
Under the 'Permissions' subtab, add the permission named
Knowledge Base.Set the permission level for
Knowledge BasetoFull.This configuration ensures that users assigned to this role have the comprehensive access needed to manage and publish articles within the NetSuite knowledge base.
Expert NetSuite Support
Need help with this NetSuite issue?
Roles, Permissions & Security consulting and configuration support