ANS-0488 · CUSTOM FIELDS, RECORDS & FORMS
Why is a NetSuite Custom Subtab Not Appearing on a Form?
Learn how to troubleshoot missing custom subtabs on NetSuite forms by ensuring content is present or addressing caching issues.
Short answer
A NetSuite custom subtab may not appear on a form if it contains no fields or data. NetSuite will not display empty subtabs. To resolve this, add at least one field to the subtab. If the subtab still does not appear, clear your browser cache or try a different browser to rule out caching issues.
Scenario
Users occasionally encounter situations where a custom subtab, after being added to a NetSuite form, does not display as expected. This can lead to confusion regarding the subtab's configuration or the form's rendering behavior.
Solution
A common reason for a custom subtab not appearing on a NetSuite form is that it is empty. NetSuite's default behavior is to suppress the display of subtabs that do not contain any fields or data.To ensure a custom subtab appears:
Move at least one field to the subtab. This action populates the subtab, prompting NetSuite to display it on the form.If the subtab remains invisible after adding fields, the issue might be related to browser caching. In such cases:
Clear your browser's cache and cookies.
Alternatively, try accessing the NetSuite form in an incognito/private browsing window or a different web browser to bypass potential caching problems.
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