ANS-0514 · PRINTING, PDF & EMAIL TEMPLATES
How to Attach Files to Marketing Campaign Emails in NetSuite?
NetSuite's marketing email templates do not support direct file attachments, but linking to File Cabinet files or using Bulk Merge emails are viable alternatives.
Short answer
NetSuite marketing email templates do not allow direct file attachments. Instead, users can link to files stored in the NetSuite File Cabinet. For direct file attachments, the Bulk Merge email functionality is the only available option within NetSuite, providing a different method for including documents with communications.
Scenario
Users often seek to include attachments directly within marketing campaign emails sent from NetSuite. The common expectation is to have a feature that allows files to be uploaded and sent alongside the email content, similar to standard email clients. However, NetSuite's email template functionality has specific limitations regarding file inclusion.
Solution
NetSuite does not provide the capability to attach files directly to marketing email templates. Instead, users are limited to linking to files that have been uploaded and stored within the NetSuite File Cabinet. The only NetSuite email functionality that supports direct file attachments is the Bulk Merge email feature.
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