ANS-0701 · CUSTOMER & CRM RECORDS
Why Are NetSuite Items Not Displaying in Customer Center or Web Store?
Resolve item visibility issues in NetSuite's Customer Center and web store by checking display settings and item group restrictions.
Short answer
To ensure items display in the NetSuite Customer Center or web store, verify that the 'Display in Web Store' checkbox is enabled for each item. Navigate to Item -> Web Store -> Display in Web Store. Note that Item Groups cannot be displayed in the Customer Center or web store due to a known system limitation.
Scenario
Users may encounter situations where specific items or product listings are not visible to customers accessing the NetSuite Customer Center or web store. This prevents customers from viewing or purchasing these items, impacting sales and customer experience. The issue typically arises despite items being active in the NetSuite backend.
Solution
To resolve items not appearing in the NetSuite Customer Center or web store, follow these steps:
Enable 'Display in Web Store'
For each item intended for display, ensure the 'Display in Web Store' checkbox is marked. This setting is found by navigating to
Item -> Web Store -> Display in Web Store. All standard item types should feature this checkbox, unless it has been manually hidden via a custom form.Understand Item Group Limitations
It is important to note that Item Groups *CANNOT* be displayed in the Customer Center or web store. This is a known system limitation within NetSuite; while other item types will function correctly, Item Groups are an exception. Further details can be found at: https://usergroup.netsuite.com/users/showthread.php?t666&highlightitem+groups+display
Review Item Limits
Be aware that charges may apply if the number of items exceeds your account's defined limit. This information can be reviewed by navigating to
Setup -> Company -> View Billing Information.
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