ANS-0399 · CUSTOMER & CRM RECORDS
How to Customize ‘Days Overdue for Warning/Hold’ by Customer in NetSuite?
Scripting allows for custom 'Days Overdue for Warning/Hold' settings per customer in NetSuite.
Short answer
NetSuite does not natively support varying 'Days Overdue for Warning/Hold' by customer. To achieve this, the standard functionality must be disabled. Custom scripting is then required to rebuild and apply the warning/hold logic selectively based on customer-specific criteria.
Scenario
A common requirement in NetSuite is to apply different 'Days Overdue for Warning/Hold' thresholds for various customers. The standard NetSuite functionality, however, does not offer a direct way to configure these settings on a per-customer basis. This limitation prevents businesses from implementing flexible credit and collections policies tailored to individual customer agreements.
Solution
NetSuite's standard 'Days Overdue for Warning/Hold' functionality does not natively support varying thresholds by customer. To implement customer-specific 'Days Overdue for Warning/Hold' settings, the existing system functionality must first be disabled entirely. Subsequently, custom scripting is required to rebuild the warning and hold logic. This scripting solution enables the selective application of 'Days Overdue for Warning/Hold' based on specific customer criteria.
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