ANS-0976 · PRINTING, PDF & EMAIL TEMPLATES

How to Embed Images in NetSuite Marketing Templates

NetSuite users can effectively add images to marketing templates by utilizing supported web browsers and standard HTML image tags.

AreaPrinting, PDF & Email TemplatesAudienceNetSuite administratorDifficultyBeginner

Short answer

To embed images in NetSuite marketing templates, ensure you are using a NetSuite-supported browser like Chrome. The standard and recommended method involves using HTML `<img>` tags within the template script, referencing the image URL from your NetSuite File Cabinet for reliable display.

Scenario

Users may encounter difficulties when attempting to display images within NetSuite marketing templates. This can lead to images not rendering correctly or appearing broken within the template content, impacting the visual effectiveness of marketing communications.

Solution

To ensure images display correctly in NetSuite marketing templates, follow these guidelines:

  1. Utilize a Supported Browser

    Ensure that a NetSuite-supported web browser, such as Google Chrome, is being used. NetSuite no longer supports older browsers like Internet Explorer, and using an unsupported browser may lead to unexpected display issues.

  2. Embed Images Using HTML

    The recommended and standard method for embedding images involves using HTML tags directly within the template's script. This approach ensures reliable image rendering across various platforms. Insert the following HTML snippet into the template script, replacing ”the url of your image” with the actual URL of the image hosted in your NetSuite File Cabinet:

< img src”the url of your image”/ >

(Note: When implementing, remove the spaces after the opening `` characters for correct syntax.)

Originally answered August 21, 2017Verified July 5, 2026

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