ANS-1405 · SUITESCRIPT DEVELOPMENT
How to Resolve ‘custrecord_ste_backend_inv_error_details’ Character Limit Error in NetSuite?
Resolve the NetSuite error where the custrecord_ste_backend_inv_error_details field exceeds its 4000-character limit during sales order or invoice creation, by enabling Online Forms and configuring script deployment roles.
Short answer
The error 'The field custrecord_ste_backend_inv_error_details contained more than the maximum number (4000) of characters allowed' on sales orders or invoices is resolved by enabling the 'Online Forms' feature under Setup > Company > Enable Features > CRM tab. Additionally, add the 'Online Form User' role to the customdeploy_ste_sl_backend_admin script deployment's External Roles audience.
Scenario
Users encounter an unexpected script error when creating sales orders or invoices in NetSuite. The error message indicates that the field custrecord_ste_backend_inv_error_details has exceeded its maximum allowed character limit of 4000. This issue persists even after attempting to un-deploy other scripts, using standard forms, or updating the SuiteTax Engine bundle.
Solution
To resolve the error, perform the following steps:
Go to Setup > Company > Enable Features > CRM tab.
Under Marketing, enable the feature: Online Forms. Click Save.
Navigate to Customization > Scripting > Script Deployments.
Locate customdeploy_ste_sl_backend_admin and click Edit.
Under the Audience tab, in External Roles, add "Online Form User".
Save the script deployment.
Expert NetSuite Support
Need help with this NetSuite issue?
SuiteScript Development consulting and configuration support