ANS-1929 · ACCOUNTING & FINANCIAL CONFIGURATION
How to Resolve Empty Payment Methods in NetSuite Checkout
Ensure credit card payment methods display correctly in SuiteCommerce checkout by associating image URLs and flags within NetSuite's accounting lists.
Short answer
To resolve empty payment methods and checkout errors in SuiteCommerce, navigate to Setup > Accounting > Accounting Lists. For each credit card item, edit its record, go to the Payment Visuals tab, enter 'web/standard' under Flags, and provide a valid, space-free image URL. This ensures payment visuals load correctly, preventing checkout crashes.
Scenario
After a new SuiteCommerce installation and webstore setup, users may encounter an empty payment method section during the checkout process. Attempting to proceed by clicking the 'continue' button results in no action, and console errors may be observed. This issue prevents customers from completing their purchases.
Solution
To resolve this issue, the Payment Visuals link must be added or corrected on the credit card payment page:
Navigate to Setup > Accounting > Accounting Lists.
For each credit card item in the list that requires a visual, click 'Edit'.
Click on the 'Payment Visuals' tab.
Under 'Flags', enter
web/standard.Under 'URL', enter the link of the image for the credit card. The link to the image cannot have spaces. Images can typically be found in the File Cabinet, though the exact path may vary depending on your SuiteCommerce Advanced version and setup (e.g.,
Web Site Hosting Files > Live Hosting Files > SSP Applications > [Your SCA Application Folder] > Source > img). An example URL structure is:
https://yourdomain.com/assets/img/american.pngSave the changes for each credit card record. This ensures that payment method visuals are correctly displayed, resolving the checkout issue.
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