ANS-1429 · PURCHASE & VENDOR MANAGEMENT
How to Resolve Errors and Vanishing Vendor Bills with EFT Payments
A common permission misconfiguration can lead to unexpected errors and disappearing vendor bills when processing Electronic Funds Transfer (EFT) payments in NetSuite.
Short answer
To resolve errors and vanishing vendor bills during EFT processing, ensure the user role has 'Full' access level for the 'Bill EFT Payment Information' permission. This permission ensures proper handling of EFT payment records. Additionally, any payments queued in the system due to the error will need to be deleted before re-processing.
Scenario
Users may encounter unexpected errors and observe vendor bills disappearing from the system when attempting to process Electronic Funds Transfer (EFT) payments. This issue typically prevents successful payment execution and can lead to confusion regarding the status of vendor liabilities.
Solution
The issue is typically resolved by addressing a specific permission configuration within NetSuite. This solution was partly informed by SuiteAnswers article 73067.
Navigate to the role definition for the user experiencing the issue.
Locate the permission titled
Bill EFT Payment Information.Ensure that this permission is set to the
Fullaccess level.This adjustment ensures that the user role has the necessary privileges to process EFT payment information correctly, preventing errors and the unexpected disappearance of vendor bills.
It is important to note that any payments that were queued in the system due to the error will need to be deleted before attempting to re-process them.
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