ANS-1216 · PROJECT MANAGEMENT
How to Resolve Resource Booking Approval Errors in NetSuite OpenAir?
Correctly configure default booking types for each approval status to resolve resource booking errors in NetSuite OpenAir.
Short answer
To resolve resource booking errors when approvals are enabled, ensure a default booking type is defined for every approval status. This requires creating at least one booking type for each status (Submitted, Open, Approved, Rejected) and marking it as the default for status changes. Failure to do so prevents resource booking.
Scenario
Users attempting to create resource bookings in NetSuite OpenAir may encounter vague error messages related to approval and booking types. This issue typically arises when the resource booking approval switch is enabled, preventing users from even accessing the booking screen.
Solution
When the approval switch for resource booking is enabled, it is essential to define a default booking type for each approval status. Failure to do so will prevent resource booking and result in an error message before the booking screen is accessible. To resolve this, follow these steps:1. Navigate to: Administration > Application Settings > Resources Settings
Click on:
Booking typesIt is necessary to create at least one booking type for each of the following approval statuses: Submitted, Open, Approved, Rejected.
For each of these approval statuses, one of the associated booking types must be designated as the default. This is achieved by navigating to the booking type settings and ensuring that for each approval status, a booking type has the 'Default booking type when the approval status changes to this status' option checked.
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