ANS-0639 · CUSTOMER & CRM RECORDS
How to Resolve Slow Loading Times for NetSuite Customer Records
Slow loading of NetSuite customer records can often be attributed to custom fields that source data from complex or inefficient saved searches.
Short answer
Prolonged loading times for NetSuite customer records are typically caused by custom fields sourcing data from saved searches. Undeploying these specific custom fields has been shown to significantly improve record loading performance. NetSuite is actively investigating the root cause of the saved search performance degradation.
Scenario
Users experienced significant delays, with customer records taking up to 15 minutes to load. This severe performance issue hindered daily operations and productivity within NetSuite. Investigation into the problem pointed towards specific configurations within the customer record.
Solution
Investigation revealed that the prolonged loading times for customer records were directly related to custom fields configured to source data from saved searches. To resolve this performance issue, the problematic custom fields were undeployed. This action immediately restored quick loading times for customer records. NetSuite Support is currently investigating the underlying cause of why these specific saved searches, which previously executed quickly, are now experiencing significant slowdowns.
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