ANS-0343 · WEB SERVICES & INTEGRATIONS
Understanding NetSuite Web Services Concurrency Limits and SuiteCloud Plus
NetSuite web services operations are subject to concurrency limits, which can be expanded with SuiteCloud Plus licenses to support higher transaction volumes.
Short answer
NetSuite web services operations are subject to concurrency limits that vary by service tier, typically 5 or 15 concurrent requests for base accounts. SuiteCloud Plus licenses can increase the account-wide concurrency limit by 10 requests per license, enabling more simultaneous web service calls for integrations and custom solutions.
Scenario
Users integrating external systems with NetSuite via web services, such as the PHP Toolkit, may encounter limitations on the number of simultaneous requests that can be processed. This scenario typically arises when high-volume data synchronization or complex integrations require multiple concurrent calls to NetSuite, leading to errors if the account's concurrency limit is exceeded.
Solution
NetSuite web services operations are subject to concurrency limits. The base concurrency limit varies by service tier, typically allowing 5 or 15 concurrent requests for base accounts. To increase the capacity for simultaneous web service calls, organizations can acquire SuiteCloud Plus licenses. Each SuiteCloud Plus license increases the account-wide concurrency limit by 10 requests. This allows for a greater number of concurrent web service requests across the entire NetSuite account, accommodating more demanding integration requirements.
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