ANS-1676 · WEB SERVICES & INTEGRATIONS
Why Does NetSuite UPS Integration Limit Declared Value to $1000 for Return Labels?
NetSuite's integrated UPS shipping solution limits declared value to $1000 for return labels, preventing fulfillment of high-value items.
Short answer
The $1000 declared value limit for integrated UPS return labels in NetSuite is a system limitation. To process shipments with a declared value exceeding this amount, users must either utilize UPS WorldShip directly or implement a third-party insurance solution that does not require individual label declared value settings.
Scenario
Users leveraging NetSuite's integrated UPS shipping labels for item fulfillments face an error when generating a return label for packages with a declared value exceeding $1000 USD. The system prevents fulfillment completion and label printing, displaying the message: "The maximum declared amount was exceeded. Maximum value per package: 1000 USD." This limitation specifically applies when the integrated return label is selected, regardless of the shipping method or cost calculation.
Solution
The $1000 maximum declared value is a known limitation of the integrated UPS shipping solution within NetSuite. To circumvent this restriction for shipments requiring a higher declared value, users have two primary options:
Utilize UPS WorldShip directly for label generation.
Implement a third-party insurance solution that does not necessitate setting the declared value individually on each shipping label.
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