ANS-1318 · WEB SERVICES & INTEGRATIONS
How Does NetSuite’s Flat Fee Shipping Item Affect UPS Charges and Tracking?
Understand the distinction between customer-facing flat fees in NetSuite and the actual charges incurred from UPS for shipping services.
Short answer
In NetSuite, a flat fee configured on a shipping item determines the cost charged to the customer, not the actual amount billed by UPS to the company. The UPS label integration and tracking functionality remain unaffected by the chosen fee type on the shipping item, ensuring consistent operational performance.
Scenario
Organizations utilizing NetSuite's UPS integration often configure shipping items with a flat fee. A common question arises regarding whether this flat fee impacts the actual shipping costs charged by UPS to the business, or if it solely dictates the amount billed to the customer. Concerns also extend to the functionality of UPS label generation and tracking when a flat fee is applied.
Solution
The flat fee configured on a shipping item in NetSuite exclusively defines the shipping cost charged to the customer. This setting does not influence the actual charges levied by UPS to the company for shipping services. Furthermore, the UPS label integration is not affected by the specific fee type selected on the shipping item. Consequently, tracking functionality operates as expected, regardless of whether a flat fee or another fee type is used for the shipping item.
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