ANS-1452 · PRINTING, PDF & EMAIL TEMPLATES
Why is Text Not Appearing on NetSuite Dunning Templates?
NetSuite Dunning templates require all visible text to be enclosed within standard HTML tags to render correctly on generated forms.
Short answer
To ensure text appears on a NetSuite Dunning template, all content intended for visibility must be enclosed within appropriate HTML tags, such as <p></p> or <h1></h1>. Unlike other custom HTML/PDF templates, Dunning templates strictly require this formatting for text to render on the generated forms or printouts.
Scenario
Users may encounter situations where text added to a NetSuite Dunning template does not appear on the generated Dunning form or printout. Despite the text being present in the template's source, it fails to render on the final output, leading to incomplete or improperly formatted communications.
Solution
To resolve text not appearing on a Dunning template, ensure that all text intended to be visible on the generated form is enclosed within standard HTML tags. While free text is often acceptable in other custom HTML/PDF templates for forms or printouts, Dunning templates specifically require text to be wrapped in tags like
or to render correctly.For example, to display 'Hello ${contact.name}', the correct implementation within the Dunning template would be:<#if contact?><p>Hello ${contact.name}</p></#if>Expert NetSuite Support
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