ANS-0361 · PRINTING, PDF & EMAIL TEMPLATES
Why is the Company Logo Displaying on Sales Orders but Not Purchase Orders?
NetSuite forms can store specific Company Information and logo settings, which may lead to inconsistencies across different transaction types if not configured uniformly.
Short answer
The display of a company logo on NetSuite transaction forms, such as Sales Orders and Purchase Orders, is dependent on the form's stored settings. If the logo appears on one form but not another, it indicates that the Company Information and logo settings are not consistently configured across all relevant transaction forms. Ensure each form is updated.
Scenario
Users may observe that the company logo correctly displays on certain standard transaction forms, such as Sales Orders, but fails to appear on others, like Purchase Orders, even when using standard NetSuite forms. This inconsistency suggests a discrepancy in how logo settings are applied or stored per form.
Solution
Investigations reveal that both Company Information and logo settings are stored directly with the individual transaction form. For instance, if a new Sales Order form correctly displays the logo, it confirms that the overall system configuration for the logo is functional. The absence of the logo on other forms, such as Purchase Orders, suggests that the specific form definition for those transactions may not have the Company Information and logo settings correctly associated or saved. Users should review and update the settings for each affected standard form to ensure consistent logo display.
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