ANS-1093 · SALES ORDER PROCESSING
NetSuite: How to Reverse an Item Fulfillment and Un-fulfill a Sales Order?
Learn the direct method to reverse an Item Fulfillment transaction in NetSuite, restoring inventory and sales order status.
Short answer
To un-fulfill a NetSuite sales order and return items to inventory, locate the associated Item Fulfillment transaction from the sales order's related records. The most direct method for reversing the fulfillment and restoring the sales order to a pending fulfillment status is to delete the Item Fulfillment transaction.
Scenario
A NetSuite user needs to reverse an Item Fulfillment transaction that has already been processed for a sales order. This action is typically required to correct an error, return items to inventory, or revert the sales order to a pending fulfillment status for re-processing.
Solution
To reverse an Item Fulfillment and return a sales order to a pending fulfillment status, follow these steps:
Open the relevant sales order in NetSuite.
Navigate to the 'Related Records' subtab on the sales order page.
Locate and click on the specific Item Fulfillment transaction that needs to be reversed.
On the Item Fulfillment record, select the 'Delete' option. Confirm the deletion when prompted.Deleting the Item Fulfillment transaction will reverse the inventory movement and update the associated sales order's status, making it available for re-fulfillment if necessary.
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