ANS-1436 · SALES ORDER PROCESSING
How to Resolve ‘You must enter a line item’ Error on NetSuite Sales Orders?
This guide addresses the common NetSuite error encountered when saving Sales Orders that include inventory and non-inventory items, often related to zero quantities or PO creation settings.
Short answer
To resolve the 'You must enter a line item for this transaction' error on a NetSuite Sales Order, identify any Non-Inventory Items with a zero quantity. Unset the 'Create PO' field (e.g., Drop Shipment or Special Order) on affected item lines. Then, save the Sales Order.
Scenario
A NetSuite user encountered an error when attempting to save a Sales Order. The Sales Order was created from an estimate that included both Inventory Items and an Item Group containing Non-Inventory Items. Upon saving, the system displayed the error message: 'You must enter a line item for this transaction.'
Solution
To resolve the 'You must enter a line item for this transaction' error on a Sales Order, follow these steps:1. Identify if any Non-Inventory Items on the Sales Order lines have a Quantity of Zero.
Unset the value under the 'Create PO' field (e.g., Drop Shipment or Special Order) on the relevant item line(s).
Click Save to finalize the Sales Order.
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