ANS-1510 · PRINTING, PDF & EMAIL TEMPLATES
How to Resolve Image Display Issues on NetSuite PDF Forms
Learn how to troubleshoot and fix common problems with images not appearing correctly on custom PDF layouts in NetSuite.
Short answer
If images fail to display properly or encounter errors on NetSuite PDF forms, a common solution is to re-save the image files. Open the problematic image in an image editor, then save it again in either JPEG or PNG format. This process can often resolve underlying data integrity issues that prevent correct rendering on NetSuite PDFs.
Scenario
Users may encounter situations where images intended for display on NetSuite PDF forms, such as logos or product images, do not render correctly. These issues can manifest as blank spaces, corrupted visuals, or general display errors, preventing the successful generation of professional-looking documents.
Solution
To resolve issues with images not displaying correctly on NetSuite PDF forms, follow these steps:
Identify the image file that is causing display problems on the NetSuite PDF form.
Open the identified image file using a standard image editing software (e.g., Paint, Photoshop, GIMP).
Without making any other changes, re-save the image file. Ensure that the image is saved in one of the recommended formats:JPEG (JPG)PNG
Upload the newly saved image file back into NetSuite, replacing the problematic version.
Test the PDF form again to confirm that the image now displays correctly.
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