ANS-1522 · WEB SERVICES & INTEGRATIONS
How Does NetSuite Integrate with PayPal and Payflow Pro for Customer Payments?
Distinguishing between PayPal and Payflow Pro is key to understanding their respective capabilities for processing customer payments in NetSuite, including expanded PayPal integrations.
Short answer
PayPal and Payflow Pro are distinct payment solutions. PayPal's integration in NetSuite now extends beyond e-commerce to include back-office and invoice payments. Payflow Pro is a credit card gateway requiring an add-on module. Clarifying the specific payment method needed is crucial for proper NetSuite configuration.
Scenario
Clients often inquire about integrating PayPal for customer invoicing and payments within NetSuite. Confusion can arise regarding the differences between PayPal and Payflow Pro, and their respective availability for various transaction types, leading to uncertainty about payment processing capabilities.
Solution
It is crucial to understand that PayPal and Payflow Pro are distinct payment solutions within NetSuite. The scope of PayPal integration in NetSuite has expanded significantly beyond just e-commerce orders, now supporting various back-office and invoice payment scenarios through native features and third-party SuiteApps. Payflow Pro functions as a general credit card gateway that can be utilized by customers. It is important to note that the Payflow Pro gateway requires an add-on module and typically involves contacting a NetSuite account representative for enablement. Accurately identifying whether the requirement is for PayPal or general credit card payments is critical for selecting the appropriate NetSuite integration.
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