ANS-1589 · SALES ORDER PROCESSING
How Does Credit Card Payment Authorization Work on NetSuite Sales Orders?
Understand the process of credit card authorization for sales orders in NetSuite, including payment holds and fulfillment restrictions.
Short answer
Credit card payment authorization on a NetSuite sales order may occur even if the order is pending approval, though approval is typically required for full processing. If the payment fails, a Payment Hold is automatically applied, preventing fulfillment. The sales order remains unfulfillable until the Payment Hold is successfully resolved, ensuring payment security and order integrity.
Scenario
Users often inquire about the timing of credit card payment authorization for sales orders within NetSuite, specifically whether authorization can proceed if a sales order is still in a Pending Approval status. They also need to understand the implications of a failed authorization on the sales order's processing and fulfillment.
Solution
Authorization of a credit card payment may sometimes occur even if the sales order is in a Pending Approval status, though typically sales orders require approval before full processing. If the credit card payment does not clear successfully, a Payment Hold is automatically placed on the sales order. This Payment Hold prevents the sales order from being fulfilled. The sales order will remain unfulfillable until the Payment Hold is resolved.
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