ANS-1745 · PRINTING, PDF & EMAIL TEMPLATES
Does NetSuite Support ZPL for FedEx Thermal Label Printing?
FedEx thermal printers primarily use ZPL, and NetSuite offers direct support for ZPL and ZPLII formats for shipping labels.
Short answer
FedEx thermal label printers exclusively support ZPL format, and direct conversion from EPL2 is not guaranteed for vendor-specific FedEx printers. While EPL2 is deprecated, NetSuite now explicitly supports ZPL and ZPLII label formats for FedEx shipping, ensuring compatibility for generating thermal labels directly from the system.
Scenario
Users attempting to generate shipping labels for FedEx using thermal printers may encounter issues related to label format compatibility. The primary concern arises from the fact that FedEx printers are often vendor-specific and exclusively support ZPL format, while older systems or configurations might default to deprecated formats like EPL2.
Solution
Zebra technical support indicates that their printers typically perform a conversion from EPL2 to ZPL. However, due to the vendor-specific nature of FedEx printers (which are Zebra printers configured exclusively for FedEx), Zebra cannot guarantee this conversion functionality. FedEx explicitly states that their printers exclusively support ZPL format. Therefore, direct conversion from EPL2 to ZPL for FedEx printers is not reliably supported. While EPL2 is deprecated, NetSuite currently supports ZPL and ZPLII label formats for FedEx shipping.
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