ANS-1183 · PRINTING, PDF & EMAIL TEMPLATES
How to Ensure Images Display Correctly in NetSuite Email Templates?
Learn effective strategies for ensuring images display consistently and correctly in NetSuite email communications, including proper hosting and referencing methods.
Short answer
To ensure images display correctly in NetSuite email templates, it is recommended to store them in NetSuite's File Cabinet and reference them using the appropriate URL, or utilize a reliable external web hosting server. Avoid outdated 'free' image hosting services that may not guarantee consistent availability or performance for business communications.
Scenario
Users may encounter situations where images embedded in NetSuite email templates do not appear when the emails are received. This often manifests as broken image icons or blank spaces within the email content, indicating that the image source cannot be accessed or rendered by the recipient's email client.
Solution
To ensure images display correctly in NetSuite email templates, consider the following methods for image hosting:
Utilize NetSuite's File Cabinet
Store web images directly within NetSuite's File Cabinet. NetSuite provides functionality to host and reference images directly from the File Cabinet for use in email communications, ensuring they are accessible to recipients.
Employ External Web Hosting
Host images on a dedicated web hosting server or other reliable external image hosting services. When opting for external hosting, verify that the chosen service offers stable and publicly accessible URLs for the images to prevent broken links in emails.
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